WHOLESALE VOIP TERMINATION FAQ
To set-up your pre-paid account with us, all you have to do is click on the INSTANT SIGN UP button from the menu and follow the instructions. Your account will be created instantly.
We accept all major Credit cards (Visa, MasterCard, Discover, American Express). Also, we accept debit or credit cards through PayPal. Other methods of payment we accept - Wire Transfer, Moneybookers, Account-2-Account Transfer, and PerfectMoney. We also accept BITCOIN which can be updated in your account automatically and credited instantly after payment.
The minimum amount is 50 USD that you can pay to us to start the service. Online payments (PayPal and MoneyBookers) are limited to USD 100, the maximum amount that you can make in a month. You can make unlimited amounts of BITCOIN or PerfectMoney payments.
Once you log in to your My Account portal, click on the Call Details button. This will take you to the Account page where you will be able to see your call activities and account balance at the bottom of the page. You can also add credit through your account.
There will be a minimum balance that you have to have in your account to initiate the calls and this will vary account to account. The minimum balance to initiate the call is usually worth $10 dollars. Also in each call attempt, we will reserve $5 dollars, and at the end of that call $5 dollar is released back to the account. This system is in place for security.
You can send at the same time ( Your Balance / $5 dollars reservation per call ) = simultaneous calls. For example, if you have $50 in your account you will be able to use $50 / $5 = 10 simultaneous channels.
When you sign up, you will be sent your account user id and password in the email just after you activate the account verification.
We allow only conversational traffic and our rates are for just conversational traffic. You are not allowed to send only CC traffic but You may send 30 % CC traffic and 70% conversational traffic for the same destination. But you have to inform us before because CC traffic combined with conversational traffic rates are different, which will be set in your account.
We offer three different kinds of Rates. Premium / CLI rates (CLI delivered to destinations if possible), Economy rates (mixed routes), and Guaranteed CLI rates (Guaranteed CLI delivered, if the destinations allow). They are the latest wholesale voip rates and you can view them anytime. If you have a huge volume of stable traffic for a certain destination, we can negotiate the rates after you run the traffic for one month or more.
We support both SIP and H.323.
We support g722, g723, g729, and g711 codecs. We recommend using the g729 codec so you can save bandwidth on your end.
You can add money in increments of USD 10, 50, 100, or 200 through account recharge. You will see the purchase credit option after you log in to your account.
Send us an email with your User ID, we will cancel your account. But you can keep your account with us as long as you want. Please note that if an account doesn't have any activity for one year, it will be deleted automatically including any available balances.
You can create a new account by following the signup process again.
There are no cancellation fees.
Without enough credit in your account, you will not be able to send any calls. You can top up your account on the Account page.
You can create a live wholesale voip termination account instantly and do all the testing of our high-class route within minutes. Just follow the instructions in the emails from us after successfully signing up and activation.
To dial premium/cli you need to send calls by the format [country code + number], to dial economy you need to send calls by [00 + country code + number].